How can we help?
Please find below some of our most frequently asked questions regarding the 63336 (or 57275) text service.
Common questions and answers
How can I use the 63336 service?
Just text a question to 63336 (if you've a UK mobile phone) or 57275 (if you've an Irish mobile phone).
You can text any question, worded in any way, and within minutes you'll receive an answer by text. The 63336 service is designed to return information, entertainment and advice in a concise manner –
so all answers will be restricted to one text message – or 160 characters.
How can I remember the 63336 number?
You can either save the number in your phone, or go we'll send you a free business card to help put 63336 in your phone.
Can anyone use the 63336 service?
If you've a UK mobile phone number, or an Irish mobile phone number you can generally use the 63336 service.
How much does the 63336 service cost?
Texts to 63336 cost (57275 in Ireland costs ). All prices include VAT and there are no other hidden charges.
The charge is automatically deducted by your network operator and will appear on your mobile phone bill. All texts sent back to you by 63336 cost you nothing.
Note that if you're travelling abroad you can text the same numbers, but your network operator may add on a standard roaming fee.
If you send a question that spans more than one text message (160 characters) you will incur an additional charge for each text message. See below.
How does the 63336 service work?
The 63336 service works though a combination of intelligent computer algorithms, database technology and human researchers.
Can I use 63336 when I'm travelling abroad?
As long as you've got a signal, you can ask 63336 a question. Simply text your normal number and you'll get an answer in minutes.
Note that your network operator may add on a standard roaming charge.
What questions can I ask?
You can ask 63336 any question, in any way. Each day the best questions and answers are picked and published on our home page.
Following current regulation, confidentiality and privacy laws 63336 does have in place an editorial policy and may not provide answers to some questions.
For more information see our legal notice.
Can I ask a question in more than one text message?
A normal text message is 160 characters. However most phones allow longer messages to be sent, by combining individual text messages.
63336 charges (UK) or (Ireland) per text message, thus if you send a question that spans 2 text messages you will be charged twice.
Can I reply to answers?
You are welcome to reply to answers provided by the 63336 service, but please note that ALL text messages texted to 63336 cost you money.
If you would like to give feedback please contact 63336.
Does 63336 spam or sell on phone details?
No. The 63336 service will not spam you with texts nor will 63336 sell or otherwise abuse any personal details received.
For more details please see our privacy policy.
If I don't want to use the 63336 service do I need to cancel or text STOP?
No. The 63336 service is not a subscription service so you will only be charged when you send a text message to 63336.
I've asked a question but haven't received an answer?
If the our system has received your question but you haven't received a reply within an hour it's possible that your text message has been delayed or
lost in the mobile phone network. Try sending it again, or contact us giving details of the question asked, including your mobile phone number, time, date
and network operator, and your question will be answered.
I've asked a question but didn't agree with, or didn't like the answer?
If you would like to give feedback on answers received from the 63336 service please contact us giving details of the question,
time it was asked, network and your feedback and your query will be dealt with promptly.
How can I claim a refund from 63336?
If you've received an incorrect answer or an answer saying no information was available you can apply to 63336 for a refund.
Please contact 63336 within 30 days of receiving the answer, and note that we reserve the right to limit refunds to a total of 10 questions per mobile
number in any 3 month period.
How do I contact 63336 Limited, the provider of the 63336 service?
Our preferred way to be contacted is by email to feedback@63336.com.
What is the customer service phone number?
Call 0203 397 2835 in the UK or 0818 28 6969 in Ireland.
Can I work for 63336?
Have a look at the jobs page to see if there are any vacancies.
What is the 63336 Club?
The 63336 Club lets you get more from 63336. You can browse though all the questions you've texted to 63336 and see the answers we sent back.
You can enter information about yourself and get personalised answers. You also get free Top Texts (our best answers on a topic of your choosing), free books and other free offers.
How do I join the 63336 Club?
Joining the 63336 Club is quick and easy. You only need to enter your mobile number and your email address. Just join.
How do I download the 63336 app?
Download the app for free and get one free question, or text APP to 63336 (cost ) and get three free questions. In either case, you'll receive a text
to your phone with a download web link. Select this link, and download the application to your phone. If you've an iPhone, you can also download it from the App Store.
How do I select the web link in the text you sent me?
Most phones now automatically highlight web links in any text message. But if yours doesn't, try moving the cursor to highlight the link and select
'Options', then select 'Use detail' or 'Cut address' which should extract the web link for you.If you get an error message, check that your phone has web browsing enabled
by launching its Web or Internet application and going to a commonly used address, e.g. www.bbc.co.uk. If this doesn't work, contact your network operator who will be able to
enable your phone for internet access.
I get warning messages saying 'untrusted' or 'not signed' when installing?
Because of the way Java works, most phones will come up with warning messages saying it's 'untrusted' or 'not signed' when you're trying to install.
For this and every other warning message just select continue or an equivalent option.
The application has been downloaded successfully, but I can't find it?
All mobile phones differ as to where the downloaded 63336 app will be stored. Try looking for directories or folders that are labelled 'Downloads';
'Applications'; 'Games' or even 'Entertainment'.
How much will it cost me to download the application?
The 63336 app is very small – 120K – and should only take a minute to download. If you pay for internet access, typically, this will
cost around 60p to download though data charges may vary depending on your mobile phone contract.
How much does it cost me to use the 63336 app?
The 63336 app has various features that are designed to minimise data charges. Typically, the costs are as follows:
- less than 60p to download the 63336 app
- less than 10p to refresh the 63336 Buzz screen
- less than 5p to load Top 5
- less than 5p to load My Questions
How much does it cost me to have questions answered?
We will charge you to answer a question. However, when you first download the application or at other times you'll note that you may have free questions.
These just cost a standard text charge to send, and we'll answer them for free.
What phones does the 63336 app work on?
The 63336 app is designed to work on most phones in the UK. If you can access the internet, and add applications, generally your phone will be able to
use the 63336 app. However it does not currently work on Windows Mobile based phones, or Android.
I still need more help with the 63336 app!
Please contact us giving us your phone make and model. We'll do what we can to help you get the 63336 app working on your phone.